Walk-In Drive | ZoTok.ai
Sales & Customer Success Roles
19th September 2026
Hey there! 👋
Are you someone who loves talking to people, solving business problems and making things happen? We want to meet you!
ZoTok.ai is India's first AI-powered conversational commerce platform on WhatsApp — and we are growing fast! We are opening our doors for a Walk-In Drive and looking for passionate individuals to join our Sales and Customer Success teams.
📅 Date: Saturday, 19th September 2026
🕙 Time: 10:00 AM – 4:00 PM
📍 Venue: Survey 37, Kapil Kavuri Hub, Level 4, no.144, Financial District, Nanakramguda, Hyderabad, Telangana 500032
Who Should Apply?
If you have any of these — we want to hear from you! 🙌
✅ Experience in B2B Sales, Inside Sales or Client Handling
✅ Background in Customer Success, Account Management or Onboarding
✅ Familiarity with SaaS, ERP, CRM tools or WhatsApp Business
✅ Experience in distribution, supply chain, FMCG or B2B commerce
✅ Strong communication and problem-solving skills
✅ Startup mindset — ownership, hustle and hunger to grow
Experience: 2 to 10 years
Location: Hyderabad — Work From Office
Apply to the job, and shortlisted candidates will receive a personal invitation to the Walk-In Drive on 19th September. Only invited candidates will be interviewed.
What to Bring on the Day:
📄 Updated Resume
Don't wait — apply now and secure your spot!
About Zotok
ZoTok, part of Zono Tradetech Pvt Ltd, is an AI-powered conversational commerce platform that turns WhatsApp into a business automation engine. We help brands, manufacturers, distributors, and retailers streamline their order-to-cash processes using AI and WhatsApp Business. We are building India's first Network CRM for conversational commerce — powered by Agentic AI and already 2,000+ demos delivered in the last 6 months alone.
SALES
About the Role
We are looking for a Sales Specialist to drive revenue through consultative B2B selling. You'll work with brands, manufacturers, distributors, and wholesalers — understanding their operational bottlenecks and positioning ZoTok as the fix.
This is a 100% inside sales role from our Hyderabad office — no field work. Every business you speak with has a different pain point. Your job is to diagnose it fast and close the deal.
The Basics
Experience: 2-10 years
Location: Hyderabad - Office Based, 5 days WFO
What you will do
- Own the cycle: Drive the full sales cycle from lead qualification to closure — calls, demos, follow-ups, negotiations and deal closure.
- Run demos: Conduct sharp discovery calls and product demos with qualified prospects. We have completed 2,000+ demos in the last 6 months — you will add to that.
- Understand deeply: Get into customer workflows around orders, invoices, payments, ERP and supply chain — then position ZoTok's AI and WhatsApp automation as the solution.
- Stay on top: Manage outreach and follow-ups across WhatsApp, email and calls. Build and maintain a healthy pipeline with accurate CRM updates.
- Close & grow: Handle objections, negotiate confidently and drive opportunities to closure. Work closely with internal teams to move deals forward.
What Matters More than the Resume
- Clarity on Calls & Chats: You can hold a live call and drive a WhatsApp thread with absolute sharpness to keep deals moving.
- Consultative Pitching: You think on your feet, diagnose unique business bottlenecks instantly, and position WhatsApp automation as the fix.
- Industry Context: B2B, distribution, FMCG/GT, supply chain, or SaaS — you already know how brands move goods to market.
- Ownership: Strong problem-solving, follow-through and execution. You don't wait to be told — you drive.
Essesntial Skills
- Experience: 2–7 years in B2B, SaaS, ERP, fintech or technology sales.
- Selling: Consultative selling, objection handling, pipeline management and closures.
- Communication: Strong verbal and written communication with business users and decision-makers.
- Plus: ERP, SaaS, payments, invoicing, supply chain, FMCG, distribution or WhatsApp/AI background is a strong advantage.
CUSTOMER SUCCESS
About the Role:We’re expanding our Customer Success team at ZöTok with 10+ open positions. We are building India’s first network CRM for conversational commerce, and your job is to ensure our clients actually adopt and see massive value from our Agentic AI on WhatsApp Business.
As part of the Customer Success team at ZoTok, you will play a critical role in ensuring our clients adopt, implement and derive maximum value from our platform. This is not a passive support role — you are expected to own accounts end to end, drive technical delivery, manage stakeholders, and grow revenue through upsells and expansions.
We are hiring across multiple sub-roles within Customer Success — from onboarding and activation to key account management and technical project delivery. Each role requires a combination of technical aptitude, commercial instinct and strong client relationship skills.
The Basics:
- Experience: 2 to 10 years
- Early joiners preferred.
Roles & Responsibilities
- Onboarding & Implementation
- Own end-to-end client onboarding — from contract closure to first bill generation and successful product adoption.
- Understand client business requirements and configure, customize and integrate ZoTok within their existing systems.
- Manage technical project delivery including timelines, milestones and go-live planning.
- Work with integration tools including Postman, APIs and ERP connectors to ensure seamless setup.
- Account Management & Revenue
- Act as the primary point of contact for assigned accounts — building strong, long-lasting relationships with decision-makers.
- Monitor account health scores, product usage and adoption metrics using Odoo and internal CRM tools.
- Identify upsell and cross-sell opportunities post-onboarding and drive revenue expansion.
- Own and manage revenue responsibility for assigned accounts — retention and growth are your KPIs.
- Sell 'Done-for-You' models where you directly drive business outcomes for clients using ZoTok.
- Technical & Product
- Conduct product demonstrations tailored to client-specific needs and industry workflows.
- Perform QA and UAT validation during implementation to ensure product is configured correctly.
- Gather and document client requirements using BA methodologies — BRDs, user stories and process maps.
- Collaborate with internal Tech, Product and Integration teams to resolve client issues promptly.
- Stakeholder Management
- Manage internal pushback from client-side blockers and influencers who fear automation — convince them ZoTok makes their work easier.
- Conduct regular business reviews (QBRs) with key stakeholders and present performance reports.
- Provide training to client teams to ensure they are fully equipped to use ZoTok independently.
- Serve as a trusted advisor — not just a support contact — throughout the client journey.
What are we looking for
- Experience & Background
- 2–10 years of experience in Customer Success, Client Onboarding, Technical Project Delivery or similar roles in IT/SaaS industry.
- Experience with ERP platforms such as SAP, Salesforce, Odoo or similar is a strong advantage.
- Background in technical implementation, SaaS onboarding or BA roles is highly preferred.
- Working experience in Distribution, Supply Chain or B2B Commerce industries is a plus.
- Bachelor's degree mandatory — negotiable for candidates with strong relevant experience.
- Technical Skills
- Familiarity with Postman, REST APIs and integration workflows.
- Experience with QA processes, UAT and product testing.
- Proficiency in CRM tools — Salesforce, Odoo, HubSpot or similar.
- Basic understanding of ERP workflows — SAP, Tally, Zoho or similar.
- Ability to read and interpret API documentation and integration specs.
- Soft Skills & Mindset
- Commercial Instinct — you don't just support clients, you spot expansion opportunities and drive upsells naturally.
- Stakeholder Management — you can hold a room, manage pushback and get buy-in from skeptical decision-makers.
- Ownership Mindset — you drive tasks to completion without being told and think proactively about what comes next.
- Communication — excellent verbal and written communication with clients, leadership and internal teams.
- Adaptability — ability to thrive in a fast-paced, high-growth startup environment.
What matters more than the resume:
- Stakeholder Management & Persuasion: You can hold a room and manage pushback from insecure internal influencers who fear automation.
- Technical — Postman, REST APIs, QA/UAT, CRM tools (Salesforce, Odoo), ERP background (SAP, Tally, Zoho) — advantage.
- Domain — Supply chain, distribution, B2B commerce or SaaS implementation background — strongly preferred.
- Mindset — Commercial instinct, ownership, stakeholder management and hunger to make clients genuinely successful.
- Commercial Instinct: You don't just support clients; you spot expansion opportunities and naturally drive upsells post-onboarding.
- Industry & SaaS Context: Deep familiarity with supply chain, distribution, or B2B SaaS workflows to guide clients.
Why Join ZoTok?
At ZoTok, you won't be managing accounts — you will be shaping how India's businesses operate on WhatsApp. You'll work at the intersection of AI, commerce and technology, building something that has never been done before in India.
- Be part of India's first Network CRM for conversational commerce — a category-defining product.
- Work directly with Brands, Distributors and Retailers across India's $1 trillion+ General Trade ecosystem.
- Deep domain expertise in Supply Chain Management and B2B SaaS — skills that compound over time.
- Fast-paced, ownership-driven culture where your impact is visible and rewarded.
- Opportunity to grow into senior leadership as we scale rapidly across India and globally.
ZoTok occupies a niche market with tremendous demand. Join us and be part of something truly extraordinary — redefining Conversational Commerce in India and beyond.