Job Title: Customer Support
Location: Onsite, Hyderabad
About ZoTok.ai: At ZoTok.ai, we’re pioneering the future with our cutting-edge AI solutions that transform industries and solve real-world problems. Our team is passionate about leveraging technology to make a meaningful impact. We thrive on innovation, collaboration, and pushing the boundaries of what's possible.
Job Overview: As a Customer Support Executive at Zotok.ai, you will be the first point of contact for our clients, guiding them through product implementations and addressing their queries with empathy and expertise. You will play a crucial role in ensuring customers are able to successfully use our products, from initial setup through ongoing support, and contribute to a smooth and positive customer experience.
Key Responsibilities:
- Customer Support: Provide timely and professional responses to customer inquiries via email, chat, and phone, resolving issues efficiently and effectively.
- Product Implementation: Lead the onboarding and implementation process for new customers, guiding them through product setup, customization, and training.
- Troubleshooting: Diagnose and resolve product issues, working closely with the technical team to escalate complex problems when necessary.
- Customer Training: Conduct live training sessions, create user guides, and develop other resources to help customers fully understand and utilize Zotok.ai’s products.
- Feedback Collection: Gather customer feedback on our products and services, identify areas of improvement, and communicate insights to the product development team.
- Customer Relationship Management: Build and maintain strong relationships with customers, proactively checking in to ensure they are getting the most out of our solutions.
- Documentation: Maintain detailed records of customer interactions, implementation progress, and support issues in our CRM system.
- Continuous Improvement: Stay updated on product changes and new features, and contribute to the development of support processes and resources to enhance the customer experience.
Qualifications:
- Bachelor’s degree in Business, IT, or a related field.
- Proven experience in a customer support or implementation role, preferably in a tech or SaaS company.
- Excellent communication and interpersonal skills, with a customer-first attitude.
- Strong problem-solving abilities and a knack for troubleshooting technical issues.
- Ability to explain complex concepts in a clear and concise manner.
- Experience with CRM and support ticketing systems.
- Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.
- Familiarity with software implementation processes is a plus.
Why ZoTok.ai? Get hands-on experience in a cutting-edge tech company and see your work make an impact. Learn from the best in the industry and get guidance to kickstart your career. Work in a fun, inclusive environment where your ideas and contributions are celebrated. Balance your internship with your studies with flexible hours.
How to Apply: If you're passionate about research and excited about the opportunity to work with cutting-edge AI technology, we’d love to hear from you. Please send your resume, a cover letter explaining why you’re the perfect fit for this role, and any relevant research samples to hr@zotok.ai
Join us at ZoTok.ai and lead the charge in groundbreaking sales research that drives our success!